I'm seeing the message "There was a problem activating your account, please contact your administrator." :

I'm seeing the message "There was a problem activating your account, please contact your administrator." Print

Modified on: Tue, 11 Jun, 2019 at 11:01 AM

This message can appear for several reasons:

If you are activating your account by entering a Username, you will see this message if you entered the Username incorrectly. Check the instructions you received from your organization regarding your Username.
If you are activating via a link sent to you by email, the link may have expired. Contact us for a new link.
The password you entered has special characters not allowed by our system. Check the account activation screen for the list of allowed special characters.

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